Refund

Refund Policy

Refund terms for SleepPal pre-orders and delivered products.

Buy Now cancellation

Buy Nows can typically be canceled before shipment for a full refund to the original payment method.

After shipment

Once shipped, refund eligibility follows the return policy window and product condition requirements.

Processing timeline

Approved refunds are usually processed within several business days, depending on your payment provider.

Non-refundable costs

Shipping fees, taxes, or duties may be non-refundable where required by law or carrier policies.

How to request a refund

Contact support with your order number, purchase email, and reason. Our team will confirm next steps.