Support

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Support details for pre-orders, shipping, returns, warranty, and product safety.

Orders are expected to begin shipping in estimated Q2 2026. Timing may vary by region and production schedule.

For eligible orders, return requests can be submitted within the stated return window after delivery. Items must be in original condition.

SleepPal includes a limited warranty covering manufacturing defects under normal use. Consumable wear and misuse are excluded.

SleepPal includes temperature limits, contact checks, and auto-stop safeguards. It is designed as a consumer wellness product.

For support inquiries, please use the form on Contact and include your order email and details.